refund policy

HOW TO RETURN

You have 30 days from the date your order was shipped to return your purchase from Osloshop.pt. Items must retain all labels and be in perfect condition.

These are the options for returning your merchandise:

Oslo Stores

You can return your order free of charge at any Oslo store.

You will only have to present the items you want to return together with proof of online purchase. Keep in mind that if you can't go to the store, you can choose someone to do it for you.

As soon as the merchandise arrives at our warehouse, it will be evaluated, and if the merchandise is in perfect condition, the return will be made through the original method of payment, within a period of 4 to 14 working days.

From home

Send the item to Rua da Irmandade, n.º 15, 2640-022 Ribamar, as soon as the goods arrive at our warehouse they will be evaluated, and if the goods are in perfect condition, the return will be made through the original payment method, within 4 to 14 business days.

If the need for a return stems from an error in the item delivered by Osloshop.pt, contact us via the email sales@osloshop.pt.

 
HOW TO EXCHANGE

You have 30 days from the shipping date to exchange your purchase at Osloshop.pt. Items must retain all labels and be in perfect condition.

These are the options for exchanging your merchandise:

From home

Exchanges will cost 3.95 EUR, unless the return is due to an error in the item delivered by Osloshop.pt, in this case, contact via email sales@osloshop.pt.

HOW TO RETURN

You have 30 days from the date your order was shipped to return your purchase from Osloshop.pt. Items must retain all labels and be in perfect condition.

These are the options for returning your goods:

Oslo stores

You can return your order free of charge at any Oslo store.

You will only have to present the items you want to return together with the purchase receipt. Bear in mind that if you can't go to the store, you can choose someone to do it for you.

As soon as the merchandise arrives at our warehouse, it will be evaluated, and if the merchandise is in perfect condition, the return will be made through the original method of payment, within 4 to 14 days.

From home

Send the item to Rua da Irmandade, nº 15, 2640-022 Ribamar, as soon as the goods arrive at our warehouse they will be evaluated, and if the goods are in perfect condition, the return will be made through the original payment method, within 4 to 14 days.

Unless the return originates from an error in the item delivered by Osloshop.pt, contact via email sales@osloshop.pt.


HOW TO EXCHANGE

You have 30 days from the shipping date to exchange your purchase at Osloshop.pt. Items must retain all labels and be in perfect condition.

These are the options for exchanging your goods:

From home

Exchanges will cost EUR 3.95, unless the return is due to an error in the item delivered by Osloshop.pt, contact sales@osloshop .pt.